Comments on: Wood Pellet Grill Outlet Website http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/ The Fanatical World of Barbecue Tue, 27 Dec 2011 03:29:48 +0000 hourly 1 http://wordpress.org/?v=3.0.1 By: Gary http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4753 Gary Tue, 27 Dec 2011 03:29:48 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4753 I ordered product in 10/11 and received it, but one item does not work. I have been unable to contact them phone or email does not work, phones disconnected. Looks like they are unrelieable. I ordered product in 10/11 and received it, but one item does not work. I have been unable to contact them phone or email does not work, phones disconnected. Looks like they are unrelieable.

]]> By: Shannon http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4752 Shannon Thu, 22 Dec 2011 06:04:46 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4752 Richard Lightowler is the owner. He was arrested last summer for cocaine possession. In August he was arrested again for parole violation -- DUI. This company is bad news! Why has it taken so long for the DA to shut him down? He has fleeced so many customers! http://pdxmugshots.com/clackamas/mug/richard-william-lightowler-2 Richard Lightowler is the owner. He was arrested last summer for cocaine possession. In August he was arrested again for parole violation — DUI.

This company is bad news! Why has it taken so long for the DA to shut him down? He has fleeced so many customers!

http://pdxmugshots.com/clackamas/mug/richard-william-lightowler-2

]]> By: jay http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4742 jay Tue, 25 Oct 2011 04:41:39 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4742 I ordered pellets from PGO and never received them. Have received two emails from Richard Lightowler with a bogus FedEx number with him reassuring that he has packed and shipped the products himself. He is quite the liar and to think that the PGO website is still up receiving orders and burning people. PGO IS NO LONGER IN BUSINESS...the Better Business Bureau has an alert out on this company and states that this business is no longer in business. I ordered pellets from PGO and never received them. Have received two emails from Richard Lightowler with a bogus FedEx number with him reassuring that he has packed and shipped the products himself. He is quite the liar and to think that the PGO website is still up receiving orders and burning people. PGO IS NO LONGER IN BUSINESS…the Better Business Bureau has an alert out on this company and states that this business is no longer in business.

]]> By: rondo http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4734 rondo Tue, 11 Oct 2011 01:45:38 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4734 Was the guy name Rich? He's sending everyone bogus emails. Keep away from this company. Was the guy name Rich? He’s sending everyone bogus emails. Keep away from this company.

]]> By: Shannon http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4733 Shannon Fri, 07 Oct 2011 03:39:21 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4733 American Broadleaf and PGO have same owner. He was arrested recently for cocaine possession. It's likely your dough went straight up his nose. American Broadleaf and PGO have same owner. He was arrested recently for cocaine possession. It’s likely your dough went straight up his nose.

]]> By: Dave http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4732 Dave Tue, 04 Oct 2011 14:39:06 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4732 Supposedly PGO was taken over/purchased by American Broadleaf. I received an email from someone at American Broadleaf in regards to them acquiring all the the assets of PGO Pellet Grill Outlet. I was also informed by the same person at American Broadleaf the Frogmats I ordered on the 7th of August were shipped on Sept. 26th ( charged for Fedex shipping ) and after 8 days still no Frogmats. The people at American Broadleaf are just as bad as the people that ran PGO, not upfront or truthful. This should be a warning to not order from these companies. Now I will look for a reputable company to order my Frogmats. Supposedly PGO was taken over/purchased by American Broadleaf. I received an email from someone at American Broadleaf in regards to them acquiring all the the assets of PGO Pellet Grill Outlet. I was also informed by the same person at American Broadleaf the Frogmats I ordered on the 7th of August were shipped on Sept. 26th ( charged for Fedex shipping ) and after 8 days still no Frogmats. The people at American Broadleaf are just as bad as the people that ran PGO, not upfront or truthful.

This should be a warning to not order from these companies. Now I will look for a reputable company to order my Frogmats.

]]> By: rondo http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4729 rondo Tue, 27 Sep 2011 02:56:03 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4729 I brought a few products from PGO and will never buy anything else. A couple weeks ago I ordered some BroadLeaf pellets I never recieved any thing. They took my money and i feel disrespected. I have called many times and emailed them, Yesterday I looked at my bank statement and it says the people who took my money are affiliated with Broadleaf pellet wood. I don't understand I made the order with PGO. They got me once they will never get me again. I brought a few products from PGO and will never buy anything else. A couple weeks ago I ordered some BroadLeaf pellets I never recieved any thing. They took my money and i feel disrespected. I have called many times and emailed them, Yesterday I looked at my bank statement and it says the people who took my money are affiliated with Broadleaf pellet wood. I don’t understand I made the order with PGO. They got me once they will never get me again.

]]> By: Duke http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4724 Duke Sat, 27 Aug 2011 20:11:47 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4724 I purchased a Memphis Advantage from WholesalePatioStore.COM & it arrived in 7 calendar days! I purchased a Memphis Advantage from WholesalePatioStore.COM & it arrived in 7 calendar days!

]]> By: Shannon http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4716 Shannon Tue, 09 Aug 2011 07:29:54 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4716 BBB rated PGO as grade F. Bear in mind that BBB is not a Gov't organization and will not be able to shut them down. Both Memphis and MAK have dropped them. You can see on their website product pick menu that they are no longer dealers for any brands. The CEO has been selling businesses lately, including a business left to him by his parents, presumably to fuel a drug habit. BBB rated PGO as grade F. Bear in mind that BBB is not a Gov’t organization and will not be able to shut them down. Both Memphis and MAK have dropped them. You can see on their website product pick menu that they are no longer dealers for any brands. The CEO has been selling businesses lately, including a business left to him by his parents, presumably to fuel a drug habit.

]]> By: Shannon http://www.bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4715 Shannon Tue, 09 Aug 2011 07:26:03 +0000 http://bbqhub.com/2008/03/18/wood-pellet-grill-outlet-website/#comment-4715 Bought a Memphis Advantage on 6/15 through PGO. They charged my card the full amount immediately (same day). I was excited because I just knew my grill was on the way. No one charges your card until they can provide you with a tracking # and the unit leaves the door, right? Well, wrong! No tracking #. Finally spoke to Customer Service on 7/19 still no grill and no tracking #. He assured me that it was being shipped from MN and I would get a tracking # in a few days via email. By 7/29 still no tracking # and no grill and no response from PGO. By now they have been leveraging my money for 6 weeks. I surfed the web to find the manufacturer in MN that Brian had mentioned and I found them! I left a message which was promptly returned by the GM of Hearthland Products who supplies the Memphis Grill to dealers across the US including PGO. Bob Borgerding General Manager Hearthland Products, LLC 9111 Grand Ave S Bloomington, MN 55420 Well, Bob could not have been kinder. He was a breath of fresh air! Bob sent me to work with another one of his dealers called Big Poppa Smokers. They placed my order and shipped out same day. They matched the PGO offer and they were just so kind. I got a complete refund from my credit card and the new grill is on the way. I learned that the CEO of PGO was arrested for cocaine possession last week. I looked for the report online and found it. It is true. Here is the link: http://pdxmugshots.com/clackamas/mug/richard-william-lightowler-1 Bought a Memphis Advantage on 6/15 through PGO. They charged my card the full amount immediately (same day). I was excited because I just knew my grill was on the way. No one charges your card until they can provide you with a tracking # and the unit leaves the door, right? Well, wrong! No tracking #. Finally spoke to Customer Service on 7/19 still no grill and no tracking #. He assured me that it was being shipped from MN and I would get a tracking # in a few days via email. By 7/29 still no tracking # and no grill and no response from PGO. By now they have been leveraging my money for 6 weeks. I surfed the web to find the manufacturer in MN that Brian had mentioned and I found them! I left a message which was promptly returned by the GM of Hearthland Products who supplies the Memphis Grill to dealers across the US including PGO.

Bob Borgerding

General Manager

Hearthland Products, LLC

9111 Grand Ave S

Bloomington, MN 55420

Well, Bob could not have been kinder. He was a breath of fresh air! Bob sent me to work with another one of his dealers called Big Poppa Smokers. They placed my order and shipped out same day. They matched the PGO offer and they were just so kind. I got a complete refund from my credit card and the new grill is on the way.

I learned that the CEO of PGO was arrested for cocaine possession last week. I looked for the report online and found it. It is true. Here is the link:

http://pdxmugshots.com/clackamas/mug/richard-william-lightowler-1

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